Privacy Policy
Cocolux Experiences
At COCOLUX Experiences, your privacy is extremely important to us.
We value the trust you place in our brand and are committed to protecting your personal information with transparency and care.
1. Information We Collect
We collect personal information that you provide directly to us, such as:
- Your name, email address, phone number, and event details when you contact us, place an order, or fill out a form.
- Payment and billing information (processed securely through trusted third-party platforms).
- Any images, logos, or custom designs you share with us for personalization purposes.
We may also collect non-personal data such as browser type, device information, and website usage statistics to improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders.
- Personalize products and services according to your requests.
- Communicate about your order, events, or promotions.
- Improve our website, services, and customer experience.
- Comply with legal and tax obligations.
We never sell or rent your information to third parties.
3. How We Protect Your Information
Your privacy and security are our top priorities.
We use industry-standard encryption, secure servers, and limited access protocols to protect your data from unauthorized use, disclosure, or loss.
⸻
4. Sharing of Information
We may share your information only with trusted third-party service providers that help us operate our business — such as payment processors, shipping partners, or marketing platforms — strictly for the purpose of completing your transaction or improving your experience.
These partners are required to protect your information in accordance with applicable privacy laws.
⸻
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and show personalized offers.
You can manage your cookie preferences through your browser settings at any time.
⸻
6. Your Rights
You have the right to:
• Access, update, or delete your personal information.
• Withdraw consent to receive marketing emails.
• Request a copy of the data we hold about you.
To exercise these rights, please contact us at contact@cocoluxexperiences.com.
⸻
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
⸻
8. Children’s Privacy
Our services are not directed toward individuals under 18 years old, and we do not knowingly collect personal information from minors.
⸻
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with a revised “Last Updated” date.
⸻
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us at:
📧 contact@cocoluxexperiences.com
📍 Orlando, Florida – United States
⸻
✨ At COCOLUX, we believe in creating memorable experiences — with transparency, trust, and respect for your privacy.